THE LAUNCH is an on-demand fashion brand, so we only produce what you have ordered. Nothing more, nothing less. Every month, we launch a new exclusive collection, which is only available for a month. Every week, we send the quantities to our atelier in The Netherlands. They only produce these quantities. After 3 weeks, you will receive your handmade order.
Previous launches cannot be purchased anymore. Are you still interested in a product? Join the waitlist on the product page. If enough customers are interested in the product, we might relaunch a product.
We launch new products every month. Once the launch has passed it is not possible anymore to order these products. If you want us to relaunch a product we dropped in the past, please join the waitlist on the product page. If enough of you join, we might relaunch the product again. But usually we don’t, so order the products you want now before they are gone.
THE LAUNCH produces its pieces in The Netherlands at a small atelier. We want to create a better future, so we only produce in a responsible way. By producing in The Netherlands and working together with refugees, we try to have a positive effect on the climate, people and the economy. Because cool girls care.
THE LAUNCH offers iDEAL, Paypal, Mastercard, Visa and Maestro as a payment method. If this is not a possibility for you and you would like to use an alternative payment method, please send your request to [email protected]. We will make sure to help you place your order.
Your order will be shipped as soon as your product is produced and packed. Unfortunately, you cannot yet choose a delivery date or time. You will receive a track & trace code, so you can track your order.
Each product page shows the approximate delivery date. Every week, we send the quantities to our production atelier. Only the quantities that you have ordered. You will get your handmade products in three weeks.
After you have placed your order, we will keep you up to date regarding your order and shipment date.
Please note: we do our best to keep up with your demand, but there is always a possibility that there is a slight delay. In case your order is delayed, we will email you as soon as possible.
As soon as your order is dispatched you will receive a shipping confirmation with a tracking link. The link is active when the carrier has picked up and scanned your shipment, which is why the link may not work the minute you receive the shipping confirmation.
Not happy with your item? You can always return it. You are probably wondering, what is going to happen with the items after I have returned it. After we have checked your product and it is still as new, we can make another girl who joined the waitlist happy with the product.
THE LAUNCH has a 14-day return policy: you have the right to return products within 14 days after receiving your order.
Once we receive the package in our warehouse and your return has been approved, we will release the money back into your account within 14 days of receiving your return. The money will be refunded in the same payment method in which the purchase was made. We make full refund of the products, but customers will not be refunded for initial shipping costs paid.
We are sorry to hear that. Please contact us as soon as you discover that your order is not as you expected. You can write or call us on +31 6 28 44 24 37 or send an email to [email protected]. We are open Monday – Friday 9.30 to 17.30
If you received a damaged/faulty product please send a picture to [email protected] of the product showing the issue and forward your receipt and order number. We need this information to process your complaint.