DELIVERY & RETURNS
SHIPPING COSTS
The shipping costs vary per country. Once you have placed your order, the shipping costs will be calculated. All parcels within the Netherlands will be shipped with PostNL and outside The Netherlands with DHL.
It’s also possible to pick up your package at our office in Amsterdam. In this case, you are not paying any shipping fees.
We will let you know when your package is ready and then you are able to pick it up at Tesselschadestraat 12 in Amsterdam.
Shipping costs Free shipping Lead time*
Zone 1 €5 orders over €120 1 day
Zone 2 €8 orders over €150 1-5 days
Zone 3 €15 orders over €175 1-5 days
*the lead time is based on the moment that the package is being shipped. So this doesn’t include the production time. The shipment date can be found on the product page.
Zone 1:
Netherlands, Belgium, Luxembourg, Germany
Zone 2:
Austria, Denmark, France, Italy, Poland, Spain, Sweden.
Zone 3:
Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia, Norway.
International shipping may be subject to duties and taxes, which customers are responsible for. The shipping company may contact you once your items are in customs to let you know the cost.
Delivery lead times are estimates only. THE LAUNCH is not responsible for delays caused by the shipping company. Please note that shipments take longer during sale periods or local holidays, such as Christmas and Black Friday, due to the high-volume shipments at the shipping company.
UNCOLLECTED PACKAGES
Shipping costs for uncollected packages will be for customers cost.